ONLINE PRIVACY POLICY AGREEMENT
Last Updated: 12/11/2024

Kal Power-Washing ("we," "our," "us") values your privacy and is committed to safeguarding the personal information you provide when using our website and mobile applications (the "Services"). This Privacy Policy ("Policy") explains how we collect, use, and protect your personal data, and outlines your rights regarding the use of your information.

We reserve the right to update this Policy at any time. When changes are made, we will post the updated Policy on this page and update the "Last Updated" date. We recommend that you regularly review this Policy to stay informed about how we are protecting your data. If we make material changes, we will notify you via email (if you have provided your email) or by posting a notice on our website and apps.

By using our website, iOS, and Android applications (collectively, the "Services"), you consent to the collection and use of your information as described in this Policy.

1. Information We Collect

We collect two types of information: personal and non-personal.

A. Personal Information
When you interact with our website or mobile apps, we may collect personally identifiable information (PII) that you voluntarily provide, such as:

• Name
• Address
• Email address
• Phone number
• Billing and payment information (e.g., credit/debit card details)
• Signatures (collected electronically for agreements)
• Other information you provide when registering for an account or making a purchase.

B. Automatically Collected Information
We may also collect information automatically when you use our Services, including:

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data about your interactions with our website and mobile apps. This may include your IP address, browser type, operating system, and device-specific information.
• Mobile Device Data: When using our mobile apps, we may collect information about your mobile device, including device type, operating system version, and app usage data.
• Server Logs: Our web servers automatically log data related to your visit to our website, such as your IP address, pages you visited, and time spent on our website.

C. Non-Personal Information
We may also collect anonymous demographic data such as age, gender, and location for analytics purposes, which does not identify you personally.

2. Storing Images and Chat Data

We may store images and chat data that you provide to us for service-related purposes. This data is stored only for the purpose of facilitating, improving, and delivering the services you have requested (e.g., photos of your property for cleaning purposes, chat logs for customer support). This information is kept secure and is not shared or sold to third parties.

A. Images
Any images (e.g., photos of your property, before-and-after pictures) submitted through our website or apps are stored for the purpose of providing our services and ensuring high-quality service delivery.

B. Chat Data
We may store chat logs (e.g., through online support or communication through our app) to facilitate customer support, resolve service issues, and improve our offerings. This data is kept confidential and used only for service-related purposes.

3. How We Use Your Information

We collect and use your information for various purposes, including:

• Providing Services: To fulfill your orders, respond to inquiries, and deliver the services you have requested.
• Improvement of Services: To analyze usage patterns and improve our products, services, and user experience on our website and apps.
• Marketing: With your consent, we may send promotional emails or push notifications about new services, offers, or updates. You may opt-out of marketing communications at any time.
• User Feedback: To contact you for surveys or research to understand your preferences and improve our offerings.
• Customization: To personalize the website and app experience based on your preferences.
• Compliance: To comply with legal obligations, respond to legal requests, and protect the rights and safety of Kal Power-Washing.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy. The duration of data retention will depend on:

• The need to retain data for business purposes, such as providing ongoing services.
• Legal or regulatory retention requirements.
• Your consent and any requests you make for data deletion.

If you would like to request the deletion of your data, please contact us at hello@kalpowerwashing.com.

5. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your data with trusted third-party vendors who assist us in providing our services (e.g., payment processors, email services, app development).
• Legal Compliance: We may disclose your information as required by law, in response to a subpoena, or if we believe it is necessary to protect our legal rights or comply with legal obligations.
• Business Partners: With your consent, we may share your information with third-party partners for special offers or promotions that may interest you.
• Aggregated Data: We may share non-personally identifiable aggregated data for analytical purposes.

6. Mobile App Privacy

Our iOS and Android apps collect data similar to what we collect from our website, including:

• Device information (e.g., model, operating system version, unique device identifiers).
• App usage data (e.g., features used, time spent on the app, interactions within the app).
• Location data, if you grant permission to access your device’s location for specific app features (e.g., nearby service availability).

You can manage app permissions through your device's settings. If you prefer, you can disable location services or push notifications at any time.

7. Security

Kal Power-Washing takes the security of your personal information seriously. We implement various security measures to protect your data from unauthorized access, alteration, or disclosure. These include:

• Encryption: Sensitive data such as credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology.
• Access Control: We restrict access to your personal information to only those employees or third-party service providers who need it to perform their job functions.
• Physical Security: We store personal data in secure servers and data centers with physical access controls.

While we take steps to protect your information, no security system is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

8. Your Choices

• Opt-Out: You can opt-out of marketing emails or push notifications at any time by following the instructions in those communications or adjusting your app settings.
• Access and Correction: You can access, update, or correct your personal information by logging into your account or contacting us.
• Data Deletion: If you no longer want to use our services or wish to delete your personal information, you can request data deletion by emailing us at hello@kalpowerwashing.com.

9. Third-Party Links and Services

Our website and apps may contain links to third-party websites, services, or social media platforms. These third parties have their own privacy policies, and we encourage you to review them before providing any personal information. We are not responsible for the privacy practices of third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and mobile apps with a new "Last Updated" date. We encourage you to review this Policy regularly to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Mailing Address:
Kal Power-Washing
9 W Broad St, 3rd Floor, Suite 320
Stamford, CT 06902

Email:
hello@kalpowerwashing.com

Phone:
+1 (475) 250-1150

By using our website and mobile apps, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.