1. Information We Collect

We collect information to provide better services to our customers. The types of information we collect include:

Personal Information

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Service address, property details, photographs (with permission)
• Service Preferences: Types of services requested, scheduling preferences, special instructions
• Payment Information: Billing address, payment method details (processed securely by third-party providers)

Property Information

• Property address and location details for service delivery
• Property size and square footage calculations
• Access information and scheduling coordination
• Before and after photographs for quality assurance (with customer consent)

2. How We Use Your Information

We use the information we collect to:

Service Delivery

• Schedule and provide exterior cleaning services
• Calculate accurate pricing based on property size and requirements
• Coordinate with customers regarding service dates and preparation requirements
• Communicate about service updates, delays, or completions
• Process payments and maintain service records

Customer Support

• Respond to customer inquiries and service requests
• Provide estimates and service recommendations
• Handle warranty claims and service guarantee issues
• Process customer feedback and improvement suggestions

Business Operations

• Maintain service history and customer relationships
• Generate invoices and service agreements
• Conduct quality assurance and safety reviews
• Comply with legal and insurance requirements

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

• Payment Processing: Secure payment processors for transaction processing
• Mapping Services: Property size calculation and address verification services
• Communication Tools: Email and SMS services for appointment confirmations
• Cloud Storage: Secure data storage and backup services

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To protect the rights, property, or safety of our customers
• To investigate fraud or security issues

4. Data Security

We implement appropriate security measures to protect your personal information:

Technical Safeguards

• SSL encryption for data transmission
• Secure cloud storage with access controls
• Regular security updates and monitoring
• Backup and recovery procedures

Operational Safeguards

• Limited access to customer information on a need-to-know basis
• Employee training on data protection practices
• Regular review of data handling procedures
• Incident response procedures for data breaches

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Control

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider

Communication Preferences

• Opt out of marketing communications
• Choose preferred contact methods
• Set communication frequency preferences
• Update service notification preferences

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and recommendations
• Improve our services and customer experience

You can control cookie settings through your browser preferences, though this may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and insurance requirements
• Maintain service history for quality assurance
• Process warranty claims and service guarantees

Customer records are typically retained for 7 years to meet business and legal requirements.

8. Third-Party Services

We may use third-party services that have their own privacy policies:

• Google Maps: For address validation and property size calculations
• Payment Processors: For secure payment processing
• Email Services: For service communications and marketing
• Cloud Storage: For secure data storage and backup

We encourage you to review the privacy policies of any third-party services we use.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications to customers (for significant changes)

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Phone: (475) 250-1150
• Email: info@kalpowerwashing.com
• Website: kalpowerwashing.com

12. Your Consent

By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our services.